Goods purchased online may only be returned with our prior written authorisation and we reserve the right to deduct the appropriate handling charges or reduce the refund amount to reflect any damage or reduction in value of the goods as a result of incorrect handling or damage.

If you are exercising your right to change your mind in accordance with clause 9, all refunds will be issued within 14 working days from the day on which your goods arrive with us.

All goods that are incorrectly supplied will be refunded within 14 days, providing they are returned as new in their original packaging.

All goods purchased via our website will only be credited back to the original payment method.

Only goods returned in the same condition in which you receive them qualify for a refund, you have no entitlement to a refund if the goods returned have been used and where applicable have been removed from sealed clear packaging.

Electrical items are non-returnable unless faulty or previously agreed with us.

Return postage remains your responsibility unless, the goods are faulty or are incorrectly supplied, there is an unreasonable delay in delivery or because of an error on our behalf.

All unwanted products must be returned within 30 days from the point of delivery, goods returned after this period will be subject to the appropriate handing charges.

Where we are liable for postage, you must return the goods to us via the cheapest tracked method possible and provide proof of purchase for the chosen postage. In cases where postage costs are deemed excessive, we reserve the right to refund the value of the cheapest postage method available at that time

All goods bought via mail order must be returned to our Tipton mail order center - Unit 17-21 Bloomfield Park, Bloomfield Road, Tipton, West Midlands, DY4 9AH, UK.