Your Rights to End the Contract

You have the right to withdraw from the contract within 14 days without providing any reason.

The withdrawal period expires 14 days after the day on which the customer acquires the goods, or on which a third party (other than the carrier) indicated by the customer acquires the goods.

To exercise your right of withdrawal, you must inform us, by means of an unequivocal statement, of your decision to withdraw from the contract.

You may do so by email, by telephone, or in writing by post.

For more information about your right of withdrawal, please see our Terms & Conditions.

Returns and Refunds

1. Notify us of your intention to return the goods and request a refund.

Goods purchased online may only be returned with our prior written authorisation.

Email: [email protected]

Phone: +44 (0) 7517 860 770

Post: View postal address

3. Inspection and refund

We will verify the condition of the returned goods. If the return is approved, a refund will be issued.

Refund method & timing:
  • Refunds are issued using the same payment method used for the original transaction, unless you expressly agree to a different method.
  • Refunds are processed within 14 working days from the date the goods are received by us.
2. Return the goods

Once your return is approved, please send the goods to the following address:

IC24UK
Inter Cars UK – Automotive Technology Ltd
Unit 17–21 Bloomfield Park
Bloomfield Road
Tipton, West Midlands
DY4 9AH
United Kingdom

Please include the completed return / order cancellation form inside the parcel.

Download Cancellation & Returns Form »

Return deadline: The return must be made without undue delay and, in any event, no later than 14 days from the day on which the issuer of the VAT invoice/receipt is informed of the withdrawal from this contract. The deadline is deemed to have been met if the goods are sent back before the expiry of the 14-day period.
Return shipping costs

Unless the goods are damaged, incorrectly supplied, subject to unreasonable delivery delay, or do not match their description, the customer is responsible for the direct cost of returning the goods, including shipping charges.

Faulty / incorrect goods notice: For returns of faulty, incorrectly supplied, or misdescribed goods, please inform us within 48 hours of delivery.

You’ll find full guidance on returns and refunds in our Terms and Conditions.

Useful Information: