Your Rights to End the Contract
Your Rights to End the Contract

You have the right to withdraw from the contract within 14 days without providing any reason (consumer information).

The withdrawal period expires 14 days after the day on which the User acquired the item or on which a third party other than the carrier and indicated by the User acquired the item.

To exercise the right of withdrawal, you must inform about your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or email) to the issuer of the invoice or receipt, namely:

Inter Cars UK Ltd - email address [email protected] (for courier orders)


                                                               YOUR RIGHTS TO END THE CONTRACT

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back).

(b) If you want to end the contract because of something we have done or have told you we are going to do or.

(c) If you have just changed your mind about the product. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions, and you will have to pay the costs of return of any goods.

If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any goods which have not been provided and you may also be entitled to compensation. The reasons are:

(a) we have told you about an upcoming change to the goods or these terms which you do not agree to.

(b) we have told you about an error in the price or description of the goods you have ordered, and you do not wish to proceed.

(c) there is a risk that the supply of goods may be significantly delayed because of events outside our control.

(d) we have suspended supply of the products for technical reasons; or

(e) you have a legal right to end the contract because of something we have done wrong.

For most items bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

You have 14 days after the day you (or someone you nominate) receive the goods, unless:

(i) Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive the last delivery to change your mind about the goods.

(ii) Your goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receive the first delivery of the goods.


HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

To end the contract with us, please let us know by calling our Customer Service Team on 07517 860 770 or completing the contact form online on our website and providing proof of purchase in the form of our invoice for the original supply of such goods.

If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us in accordance with our terms & conditions. You must either post them back to us at ECOMMERCE RETURNS, Inter Cars UK – Automotive Technology Ltd, Unit 17-21 Bloomfield Park, Bloomfield Road, Tipton, West Midlands, DY4 9AH, UK. If you are exercising your right to change your mind in accordance with our terms & conditions, you must send off or return the goods within 14 days of telling us you wish to end the contract.