Delivery and payment methods
Delivery of Goods and Retention of Title
Reliable delivery, clear conditions

All orders placed via the website are subject to the appropriate carriage charges shown at the point of order. Your order will be processed as soon as your payment is confirmed. Once your payment is confirmed, your order will be passed on for packing and shipping. Please note that payment confirmation can take up to 5 working days from payment service provider.

Approximate delivery time is 7–10 working days from the moment we receive payment confirmation from our payment service provider.

Goods are delivered to you, and at your risk, at the point when they are physically delivered to you. Time of delivery is not of the essence and any delivery date given is an estimate only. You have the right to cancel your order without liability to us if delivery has not taken place more than 30 days after the time specified by us.

Bank / Public Holidays
Deliveries cannot be made on Bank/Public Holidays. Any delivery scheduled to arrive on a Bank/Public Holiday will be delivered on the next working day. Our warehouse is also closed on Bank/Public Holidays, so orders placed on such days will be dispatched on the next working day.

Need help with your delivery?

If you have questions about your order status, delivery time or charges, our customer service team is here to help. Contact us to check the progress of your shipment or to clarify any details regarding delivery and retention of title.

How our delivery process works

We aim to make delivery as straightforward and transparent as possible. Below you will find key information about delivery attempts, how to handle missed deliveries, and what to do if your goods arrive damaged or do not match their description.

Delivery attempts & re-delivery
Please ensure you are available to sign for your parcel, as it will not be left without a signature. If you are not there to receive your delivery, please follow the instructions on the card left by the courier to rearrange delivery.

If delivery has been attempted three times and is still unsuccessful, we reserve the right to levy an additional charge to arrange a further delivery. Any additional instructions to the carrier must be agreed with IC24.UK in advance.
Risk, quantity & non-delivery claims
The quantity of any consignment recorded by us upon dispatch from our premises will be conclusive evidence of the goods received by you on delivery, unless you can provide conclusive evidence to prove otherwise.

If your order fails to arrive on the expected delivery date, you must inform us within 48 hours. All non-delivery claims will, at our discretion, be limited to replacing the goods or issuing a credit note within a reasonable time.

We reserve the right to make appropriate investigations with our carrier. In some cases, we may require compelling evidence from you or a third party to support the investigation.
Damaged goods & returns
Any claim that goods have been delivered damaged or do not comply with their description should be made within 48 hours of delivery.

Provided that such goods are returned to us in accordance with clause 11 of our Terms & Conditions, we will refund, issue a credit or replace the goods at our discretion.

You will be notified of our decision to refund, replace or issue a credit for the goods within 14 working days of your initial claim.
Useful information




Our couriers are only able to deliver batteries to certain postcodes. To check if we can deliver to your postcode, please contact us at [email protected]. Batteries are supplied in specially designed boxes with the relevant legal and health & safety markings. Please ensure the box is not damaged when opening, as any returns must be sent back in the original box.