8 GUARANTEE
8.1 All products are supplied and guaranteed by the manufacturer in accordance with manufacturers' specifications. Any item which is proved and admitted by the manufacturer to be defective during the relevant warranty period due to material or structural defect will be replaced free of charge or credited in full at our discretion. Under no circumstances will we accept liability for consequential loss or damage or pay for any repairs or alterations without prior authorisation.
8.2 In the event of a guarantee claim, you must notify us in writing and complete a warranty form detailing the fault and vehicle details (please include any available diagnostic fault codes).
8.3 You must return the goods to us for inspection by the manufacturer. The manufacturer's report will be final, and we shall have no further liability to you.
8.4 You will allow reasonable opportunity for claims to be investigated by us or the manufacturer prior to any replacement, refund or credit being issued and, where required, you will provide additional information and or goods for inspection if requested by us or the manufacturer.
8.5 We will have no liability to you in respect of any defect arising from wear and tear, willful damage, negligence, tampering of goods, abnormal working conditions, incorrect fitting, ordering of goods or failure to follow the manufacturer's instructions.
8.6 Any warranty that is provided shall not be transferred or assigned to any other party.
8.7 The warranty starts from the date of delivery. If we replace the goods within the warranty period, the warranty does not start again, and you will only benefit from the remaining warranty period.
8.8 If you are exercising your right to end the contract in accordance with clause 9, you must notify us prior to fitment of the goods and within the 30 day period. Once fitted, we reserve the right to investigate your claim as per clause 8.4.
8.9 Under no circumstances will we accept liability to you in respect of costs incurred such as, but not limited to, loss of earnings, travel expenses, recovery costs and damages.
11 RETURNS
11.1 Goods purchased online may only be returned with our prior written authorisation and we reserve the right to deduct the appropriate handling charges or reduce the refund amount to reflect any damage or reduction in value of the goods as a result of incorrect handling or damage.
11.2 If you are exercising your right to change your mind in accordance with clause 9, all refunds will be issued within 14 working days from the day on which your goods arrive with us.
11.3 All goods that are incorrectly supplied will be refunded within 14 days, providing they are returned as new in their original packaging.
11.4 All goods purchased via our website will only be credited back to the original payment method.
11.5 Only goods returned in the same condition in which you receive them qualify for a refund, you have no entitlement to a refund if the goods returned have been used and where applicable have been removed from sealed clear packaging.
11.6 Electrical items are non-returnable unless faulty or previously agreed with us.
11.7 Return postage remains your responsibility unless, the goods are faulty or are incorrectly supplied, there is an unreasonable delay in delivery or because of an error on our behalf.
11.8 All unwanted products must be returned within 30 days from the point of delivery, goods returned after this period will be subject to the appropriate handing charges.
11.9 Where we are liable for postage, you must return the goods to us via the cheapest tracked method possible and provide proof of purchase for the chosen postage. In cases where postage costs are deemed excessive, we reserve the right to refund the value of the cheapest postage method available at that time.
11.10 All goods bought via mail order must be returned to our Tipton mail order centre - Unit 17-21 Bloomfield Park, Bloomfield Road, Tipton, West Midlands, DY4 9AH, UK.